we strive hard to make sure that the Returns/Replacements/Refunds are done as easy as possible
Please read all conditions below- Koolkadgets.com reserves the right to refuse a return/refund/exchange request
Please make your claims for "damaged items on delivery" or missing items within 12 hours of receipt of merchandise.
If you decide to return your purchase with in 7 days of the receipt simply because you have Changed your Mind, we will process your request after deducting 15% of the invoice value (this is to compensate certain administrative and other expenses involving booking and cancellation - please bear with us). Please note the products should be in the same original condition and Kool Kadgets has all rights to reject any returns or exchanges if the product is not in the same original condition.
How to Return or Exchange an Item
To return an item please call our Customer Care Centre at +971 4 2257573 to obtain Confirmation
- All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Goods must be complete, unused, and in ´AS NEW´ condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
- Include the invoice and the reason for the return. If defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product´s factory packing (carton) or product itself.
- Any ´FREE GIFTS´ with the products must also be returned in ´AS NEW´ condition. (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
- Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer´s equivalent model.
Refunds will be done only through the Original Mode of Payment.Send pre-authorised returns to:
- 409, Ascon House, Salah Al din Road
Deira, Dubai UAE
- Customer Support
Tel:+971 4 2257573
ANY EXCEPTIONS TO OUR RETURNS POLICY?
For non- returnable items as listed below & Clearance Items clearly marked as such and displaying a No-Return Policy
Non- Returnable items:
- Beauty and fragrances
- Home décor
- Leather goods